bea88 Privacy Policy
We place the highest priority on protecting your personal information. Through SSL encryption and strict security technology, bea88 keeps your data fully secure.
bea88 is a trusted online betting and casino platform in Bangladesh. We take the protection and privacy of our users' personal information very seriously. In this privacy policy, we have described in detail what types of information are collected, how that information is used, what our policy is regarding sharing information with third parties, and what measures we take to protect your information.
If you have any questions or concerns about this policy, you can reach us via our 24/7 live chat or by emailing [email protected].
What Information We Collect
Various types of information are collected during registration and use of services on the bea88 platform. These are described in detail below.
Personal Identity Information
When creating an account, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — you must be 21 or older)
- Email address
- Password (stored in encrypted form)
- Mobile number (where applicable)
Financial Information
Information collected during deposit and withdrawal processes:
- bKash, Nagad, Rocket account numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal dates and times
Full card numbers are never stored.
Technical Information
Information automatically collected to improve service quality:
- IP address and device information
- Browser type and operating system
- Login time and session information
- Page visit history and activity
- Referral source and UTM parameters
Communication Information
Information collected during contact with customer service:
- Live chat conversation records
- Email messages and attachments
- Details of complaints and requests
- Feedback provided in customer surveys
How Your Information Is Used
Collected information is used for specific and legitimate purposes. We never misuse your information without your permission.
Service Delivery and Account Management
Personal information is used to create, verify, and manage your account. This includes login authentication, password recovery, and ensuring account security. Financial information is essential for successful registration, deposits, and withdrawals on bea88.
Fraud Prevention and Security
Using technical and personal information, we carry out the following security activities:
- Detecting and blocking suspicious transactions
- Preventing the creation of multiple accounts
- Complying with anti-money laundering (AML) policies
- Preventing any fraudulent activity against the platform
- Restricting access by minors
Service Improvement
By analyzing user behavior, we improve the platform's gaming experience, loading speed, and navigation.
Relevant Offers
Relevant bonus and promotional offers may be sent based on your preferences and gaming history. You can opt out of these communications at any time.
Customer Service
Communication information and conversation history are used to provide fast and effective responses to your questions and issues.
Information Sharing with Third Parties
bea88 never sells your personal information to third parties for profit. Information is shared only in the limited circumstances described below.
Payment Processors
Necessary financial information is shared with bKash, Nagad, Rocket, and the relevant banks to process deposit and withdrawal transactions. These institutions have their own privacy policies and operate under their respective regulatory bodies.
Game Software Providers
Necessary session and gaming information is shared with game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, JILI, and others to complete the gaming experience. These providers follow internationally recognized security protocols.
Legal Obligations
Required information may be provided based on a court order or a lawful request from a competent authority. This includes:
- Court warrants or judicial orders
- Cooperation with regulatory body investigations
- Assistance in anti-fraud and anti-money laundering investigations
Technology Service Providers
We work with reliable technology partners to operate the platform. This includes cybersecurity specialists, analytics tools, and cloud hosting services. These providers are bound by strict confidentiality agreements and may use information only for specified purposes.
Cookies and Tracking Technology
The bea88 platform uses cookies and similar technologies to improve the user experience.
Essential Cookies
These cookies are essential for the platform to function properly. Without them, login, session management, and security-related operations cannot be carried out. These cookies cannot be turned off.
Analytics Cookies
These cookies are used to understand how users interact with the platform. The information collected is anonymous and used to improve overall statistics.
Preference Cookies
These cookies are used to remember your language selection, display preferences, and other personalization settings, so you do not have to configure them again each time.
Cookie Controls
You can turn off or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the platform's functionality and cause issues with logging in or playing games.
Data Security Measures
bea88 has implemented internationally recognized technical and organizational measures to protect your information.
Encryption
All sensitive information — especially passwords and financial data — is stored using industry-standard encryption algorithms. No sensitive information is stored in plain text on the server.
Access Controls
Through strict role-based access control, only authorized personnel can access the information they need. A log is kept of every access.
Security Testing
Regular security audits and vulnerability assessments are conducted. Any security issues are identified and resolved quickly, and affected users are notified where necessary.
Our Responsibility in the Event of a Security Breach
Should a data security breach occur for any reason, we will promptly take the following steps:
- Determine the nature and extent of the incident
- Temporarily secure the affected accounts
- Notify affected users by email as quickly as possible
- Investigate the incident and take measures to prevent recurrence
Data Retention Period
We retain your information only for as long as necessary. Once it is no longer needed, it is securely deleted.
Account Information
Account information is retained for as long as your account remains active. Even after closing your account, information may be kept for a specified period to meet legal and regulatory obligations.
Transaction Information
Financial transaction records are retained for the long term to meet anti-money laundering policies and audit requirements. This also ensures the protection of your own financial history.
Communication Records
Records of customer service conversations and emails are retained for a limited period for service quality monitoring and dispute resolution.
Data Deletion Requests
You may request the deletion of information that is not required to be retained beyond legal obligations. Action will be taken as quickly as possible upon receipt of a valid request.
Your Right to Information
You have important rights over your personal data. bea88 is committed to ensuring these rights.
Right to Access Your Data
You can request a copy of your personal data stored with us at any time. Submit a request via live chat or email and it will be provided in a timely manner.
Right to Correct Your Data
If any of your information is incorrect, you can request a correction. It is our responsibility to ensure accurate data is kept on record.
Right to Delete Your Data
In certain circumstances you can request that your data be deleted. Where there is no legal obligation to retain it, action will be taken as quickly as possible.
Right to Object to Processing
You can object to your data being processed for marketing purposes. Once you object, we will no longer use your data for that purpose.
Right to Data Portability
In some cases you can receive your data in a structured, machine-readable format and transfer it to another service.
How to Exercise Your Rights
To exercise any of your rights, email [email protected] or contact us via 24/7 live chat. We will respond within 30 business days.
Protection of Minors
Age Verification Process
Providing your date of birth at registration is mandatory. If we receive information indicating that a user is under 21 years of age, then:
- The account will be suspended immediately
- The associated data will be securely deleted
- No transactions will be processed
If a parent or guardian suspects their child is using this platform, please contact [email protected] without delay.
Special Protection for Payment Information
Financial data is highly sensitive. bea88 ensures an extra layer of security for payment information.
Mobile Banking Protection
For transactions via bKash, Nagad, and Rocket accounts, only the information required to complete that specific transaction is processed. Full account details are not stored on our servers.
Minimum deposit: ৳100 | Minimum withdrawal: ৳800 | Withdrawal time: within 1 hour.
Bank Transfer Security
For transactions made via bank transfer, the bank account details provided are strictly encrypted and used only for that specific withdrawal.
Changes to the Privacy Policy
How Policy Changes Are Made
bea88 reserves the right to amend this privacy policy when necessary. For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A clear notice will be shown when you log in to the platform
- The "Last Updated" date at the top of this page will be changed
Continued use of the platform after any changes means you have agreed to the new policy. If you do not agree to the changes, you may close your account.
Contact Us
For any questions or concerns about the privacy policy, or to exercise your data rights, please get in touch with us.
Contact by Email
For any privacy-related requests or questions, email us at:
We typically respond within 30 business days.
Contact via Live Chat
For immediate assistance, use our 24/7 live chat service. Our Bengali-speaking representatives are always ready to answer any questions.
12:00 AM — 12:00 AM (BST, UTC+6)
Need more information?
Learn more about our Terms & Conditions and Responsible Gaming policy.